Help center
IPTV Harmony help center
Start here if something isn't working or you're setting up a new device. Most problems are solved in a few minutes with the fixes below. If not, our team is available on WhatsApp, Telegram and email.
Quick fixes
Common problems and what to do
- “Invalid login”Copy the details again from your welcome email. Check for a space at the end and keep http:// and the port in the server address.
- Buffering or freezingRestart the router and device, move to 5 GHz Wi-Fi or Ethernet, and check whether one channel or all channels are affected.
- “Too many connections”More devices are playing than your plan allows. Stop playback on another device, wait a minute and try again.
- No order emailCheck spam and promotions. Still nothing? Message us with the order ID from the confirmation page.
Setup
Install guides by device
- Fire TV StickSetup guide · 12 min
- Android TVSetup guide · 8 min
- Samsung TVSetup guide · 10 min
- LG TVSetup guide · 10 min
- Apple TVSetup guide · 8 min
- iPhone & iPadSetup guide · 5 min
- Android phoneSetup guide · 5 min
- WindowsSetup guide · 6 min
- MacSetup guide · 6 min
- MAG boxSetup guide · 6 min
- FormulerSetup guide · 7 min
- Nvidia ShieldSetup guide · 8 min
Learn
Guides
- How to Choose an IPTV Player App for Each Device
- Xtream Codes vs M3U: Which IPTV Login Should You Use?
- How to Fix IPTV Buffering, Step by Step
- How Many IPTV Connections Do I Need?
- What Are EPG and Catch-Up, and How Do You Use Them?
Looking for answers about plans, payment or features? See the FAQ.
Still stuck?
Contact support
Tell us your device, your player app, your order ID if you have one, and what you see on screen. A photo of the error message helps.