IPTV Harmony frequently asked questions

IPTV Harmony is a prepaid IPTV subscription. You watch live TV and on-demand content over your internet connection in a player app on your smart TV, streaming stick, phone or computer. You choose a plan length and how many screens you need, and there is no contract.

Prices start at $13 for one month on one screen. Longer plans cost less per month: 12 months is $69, about $5.75 a month. Extra screens raise the price. All prices are in USD and are shown in full on the plans page before you order.

Yes. You can request a 24-hour free trial. Fill in the short form, and after a quick check our team sends the trial login on WhatsApp. No payment details are needed. Trials are limited to one per household.

IPTV Harmony works on Amazon Fire TV, Android TV and Google TV, Samsung and LG smart TVs, Apple TV, iPhone, iPad, Android phones and tablets, Windows, Mac, MAG and Formuler boxes, and the Nvidia Shield. Each has a step-by-step install guide.

Between 1 and 5, depending on the plan you choose. Each connection lets one device play at a time. You can install the app on as many devices as you like; the connection count only limits how many play at the same moment.

You receive an order confirmation by email, followed by a secure payment link. Once your payment is confirmed, your login details arrive by email. Usually within minutes once your payment is confirmed. Then you follow the install guide for your device.

No. Every plan is a one-time payment for a fixed period of 1, 3, 6 or 12 months. Nothing renews automatically. Before your plan ends, you decide whether to order again.

Contact support first: most problems are app settings or Wi-Fi and are quick to fix. If we can't make the service work as described, you can ask for a refund within 7 days of activation. The refund policy explains the conditions.

After you place your order, we email you a secure payment link for the exact amount of your plan. The payment link is never shown on the website, and no payment is taken when you submit the order form.

Your plan starts when your login is activated after payment, not when you place the order. The full period, for example 12 months, counts from activation.

Check your spam or promotions folder first. If it isn't there, message us on WhatsApp or email [email protected] with your order ID, which is shown on the confirmation page.

Contact support with your order ID and tell us what you'd like to change. We'll explain the options and the price before anything is charged.

Place a new order for the plan you want and put your existing username in the order notes. Where possible we extend your current login, so you don't have to set up your devices again.

If every channel buffers, the cause is usually Wi-Fi, an overloaded device or evening congestion at your internet provider. If only one channel buffers, the source is the likely cause; tell support which channel. Our buffering guide lists the fixes in order.

Copy the details again from your welcome email. A space at the end, a missing http:// or a wrong port number in the server address are the most common causes. If it still fails, send us a screenshot.

More devices are playing than your plan allows. Stop playback on a device you're not using, wait a minute, then try again. You can add connections at any time.

Try the channel again after a few minutes and check whether other channels play. If only that channel fails, send us its name and the time it stopped working so we can check the source.